SHIPPING
When will my order ship?
Turn around time is usually 2-5 business days. I am a one woman show with a full time job, so please bear with me! If you need your order ASAP, leave a note at check out and I will do my best to send it out sooner.
When will my order arrive?
Once your items ship, it is in USPS's hands! Expect 3-7 business days for tracked mail and 1-2 weeks for untracked mail.
What types of shipping do you offer?
The two types of shipping I currently offer are USPS First Class (tracked mail) and US untracked mail. See below for details.
USPS First Class (tracked mail): I highly recommend this option for all orders as it is the most secure and reliable. You must select this form of shipping if you have products other than stickers, bookmarks, magnets and/or postcard prints in your order - that means pins, keychains, earrings, 8x8 prints, sticky notes, note pads, washi tape, and passport covers must use this shipping.
US untracked mail: For US orders containing ONLY stickers, bookmarks, magnets and/or postcard prints. This is like mailing any other letter with a stamp, so it does NOT include tracking. Unfortunately, this means that if items are lost in transit, there is nothing I can do. Please reach out if you have an issue and we can try and find a solution.
If you need guidance, I clarify what shipping to select in each listing!
Where do you ship?
I currently only ship to the USA, as I am based here and am still learning the big cartel ropes for international shipping - but see below for an alternative!
Do you ship internationally?
I currently do not ship internationally via Big Cartel, but I do via Etsy. I have limited stationery products listed on Etsy, but if want to order something you see on here (like a felt item), please contact me and I will create an Etsy listing for the items you would like! That way fees / taxes are all taken care of.
OOPS, I put in the wrong shipping address!
Please double check your address at check out, but mistakes happen! Contact me immediately so I can update your address before I print your label.
RETURNS / EXCHANGES
Do you accept returns, exchanges or cancellations?
No, but please contact me if you have any problems with your order so we can figure something out! I want you to have the best experience possible when shopping with me :-)
CUSTOM ORDERS
Do you take custom orders?
Yes! I take custom orders for plushie pins, earrings, and keychains, as well as illustrations. Please contact me if there is a custom order you'd like to get started!
CARE
How do I take care of my wool felt items?
Wool is strong and durable, but needs some care from time to time! If staining occurs, spot clean only. Wool may pill if abrasion occurs - this is totally natural and not a sign of low quality! It is just a characterisitic of wool. To remove pills, using a fabric comb or pumice stone is suggested.
How do I take care of my earring findings?
All earrings have stainless steel findings, which is hypo-allergenic, durable, and resists corrosion & oxidation. The simplest way to clean stainless steel is with soap and water.